Frequently Asked Questions

If your questions cannot be answered here you could always contact us and we will be very pleased to help you.

1. What's your minimum order quantity?

A: For in-stock items, we accept low MOQ, the minimum order is 1 carton of each item or design, you could mix colors for 1 carton.
B: For OEM & ODM items, the minimum order is usually 3 cartons of each item or design, some items may require a larger quantity,
pls kindly contact us and we will quote you based on your own design.

2. Are the price on your website trade price?

Please send us the inquiry for the detailed and latest quote based on your request.

3. Can i have samples?

Yes, pls kindly visit our website and send us the picture of the items you want.
we will provide you for free if it’s in stock. but the freight cost need to be paid by your company.
If you need a sample with your own design, we will charge sample cost and you should pay for the freight cost yourself.

4.How to make an order online?

First add the items you selected to shopping cart, then mark the quantity and color you need.
Next, pls provide us your delivery information and shipping mark if you need.
We will check the price and shipping cost for you. then we will send you a PI online,
after that, you could make payment, we will send out the items in 3-5 days for in-stock items.

5. How to make payment?

We accept Ali secure payment, bank transfer and Western Union, Paypal.

6.About Shipment

A: For minimum quantity order, we could quote you DDU price which includes product cost & shipping cost via express to your company.
B: For bulk production order, we could quote you FOB price, and ship by air or by sea if you have a forwarding agent in China.
otherwise, we can assist you find a forwarding agent.

7.About OEM/ODM order, Artwork guidelines?

Illustrator – Accepted file formats: .ai / .eps/ .pdf
Photoshop – Accepted file formats: .psd / .eps/ .bmp
CorelDraw – Accepted file formats: .cdr

8.Delivery date for in stock items order?

Usually within 3-7 working days after we receipt of payment.

9.Delivery date for bulk production order?

It depends on your quantity and complexity of your order.
Generally 3-5 days for 10 cartons, and 30-40 days for one 20GP container.
we will make every possible effort to speed up delivery.