Frequently Asked Questions
If your questions cannot be answered here you could always contact us and we will be very pleased to help you.
1. What's your minimum order quantity？
B: For OEM & ODM items, the minimum order is usually 3 cartons of each item or design, some items may require a larger quantity,
pls kindly contact us and we will quote you based on your own design.
2. Are the price on your website trade price?
3. Can i have samples?
we will provide you for free if it’s in stock. but the freight cost need to be paid by your company.
If you need a sample with your own design, we will charge sample cost and you should pay for the freight cost yourself.
4.How to make an order online?
Next, pls provide us your delivery information and shipping mark if you need.
We will check the price and shipping cost for you. then we will send you a PI online,
after that, you could make payment, we will send out the items in 3-5 days for in-stock items.
5. How to make payment?
B: For bulk production order, we could quote you FOB price, and ship by air or by sea if you have a forwarding agent in China.
otherwise, we can assist you find a forwarding agent.
7.About OEM/ODM order, Artwork guidelines?
Photoshop – Accepted file formats: .psd / .eps/ .bmp
CorelDraw – Accepted file formats: .cdr
8.Delivery date for in stock items order?
9.Delivery date for bulk production order?
Generally 3-5 days for 10 cartons, and 30-40 days for one 20GP container.
we will make every possible effort to speed up delivery.